Site down or hacked
Call 954-231-3035 and choose the support option. Do not wait for a form if the site is losing revenue or customer data is at risk.
Help center
Open a ticket. Get a human.
Urgent incident? Call the emergency line. Routine request? Use the form and we will reply within the response target for your plan.
WordPress or plugin issue
Include the URL, the error, what changed recently and whether you can still access wp-admin. Screenshots help.
DNS, email or Cloudflare
Tell us the domain, the record or service affected, and whether anything was changed in the last 24 hours.
Migration or new project
Use the project enquiry form with the current host, platform, timeline and the outcome you need.
Contact
Submit a support request.
The more specific the ticket, the faster the fix. Include the site URL and the exact error where you can.
help@onlinesupport.agency
954-231-3035
Fort Lauderdale, FL
24/7 for urgent incidents · Mon–Fri 9am–6pm ET for routine work
Before you write
Three checks that solve a surprising number of tickets.
If none of these help, send the ticket. We would rather hear from you than have you lose an afternoon.
- 01
Check the status page
Ask your host and Cloudflare for current incidents. If the network is down, the fix may already be in progress.
- 02
Try a private window
Browser cache and a stale login session can look like a site outage. A private window isolates the problem.
- 03
Note the last change
A plugin update, DNS edit or new script is the most common cause. The timestamp is the most useful clue.
Emergency
Revenue site down right now?
Call 954-231-3035. If you are on a Mission-critical plan, use the on-call number in your welcome pack.