Services

One team for the whole stack.

From a plugin update to a DNS cutover, the work is documented, tested and owned. Here is what we actually do.

WordPress maintenance

Core, theme and plugin updates; staging tests; visual regression checks; rollback. WooCommerce and membership sites included.

  • Weekly or daily updates
  • Staging before production
  • Rollback in one click
  • Plugin rationalisation

Hosting, DNS & Cloudflare

DNS migrations, SSL, email authentication, caching, WAF rules, redirects and account access reviews.

  • Cloudflare configuration
  • SPF, DKIM, DMARC
  • SSL and HSTS
  • Safe DNS cutovers

Security & recovery

Hardening, vulnerability response, malware cleanup, access review and a restore plan that has been tested.

  • Malware cleanup
  • Access and credential review
  • Backup restore tests
  • Incident communication

Migrations

Host, domain or platform moves with a written cutover plan and a rollback path.

  • Host and domain moves
  • Platform migrations
  • SEO-safe redirects
  • Email continuity

Performance

Core Web Vitals, caching, image delivery, database cleanup and the third-party scripts that slow everything down.

  • Core Web Vitals
  • Caching and CDN
  • Image optimisation
  • Third-party audit

Urgent response

A human triages, communicates and stays on the incident until the site is stable and the cause is documented.

  • 24/7 on-call option
  • Incident timeline
  • Root-cause note
  • Prevention plan

Response targets

What “support” means in practice.

Targets vary by plan and are confirmed in the agreement. Urgent incidents are always triaged ahead of routine requests.

PlanRoutine responseUrgent responseCoverage
EssentialsNext business dayDuring business hoursMon–Fri, 9am–6pm ET
Growth4 business hours2 hours during coverageMon–Sat, 8am–8pm ET
Mission-critical2 business hours1 hour, 24/724/7/365

Audit

Start with what is broken.

We will inventory the stack, rank the risks and quote the fix. No retainer required to get the audit.