Effective date: 1 November 2026
What we collect
When you submit a support request, we collect your name, email address, site URL, issue type, urgency and message. If you become a client, we may hold technical access credentials in a shared vault and maintain support records.
How we use it
We use your information to respond to the request, diagnose the issue, provide support and keep a record of the work. We do not sell personal information.
Access and security
We use the minimum access required, prefer named accounts and a shared password manager, and remove access when work is complete. We use encrypted transport and access controls for our own systems.
Forms and email
Website forms prepare an email in your own email application. Nothing is transmitted to us until you choose to send it.
Cookies and third parties
This site does not set advertising cookies or load third-party analytics. Fonts and images may be requested from content delivery networks, which receive standard request metadata.
Your choices
You may request access, correction or deletion of your information by emailing help@onlinesupport.agency, subject to legal and operational retention requirements.
Changes
We may update this policy. The effective date above reflects the current version.